Shipping policy

Shipping Policy

Shipping Information

Thank you for shopping with Valevora.

We are committed to delivering your order as quickly and efficiently as possible.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

Orders are not processed or shipped on weekends or public holidays.

Shipping Times

Estimated delivery times are:

  • Canada: 7–15 business days
  • United States: 7–15 business days
  • International: 10–20 business days

Please note that shipping times are estimates and may vary depending on your location, customs processing, weather conditions, or carrier delays.

Shipping Costs

We offer Free Shipping on all orders unless otherwise stated during checkout.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking information (where available).

Please allow 2–5 business days for tracking information to become active after shipment.

Delayed Deliveries

While we strive to meet the estimated delivery times, delays may occasionally occur due to factors beyond our control, including:

  • Customs inspections
  • Severe weather
  • Carrier delays
  • High shipping volumes
  • Public holidays

Valevora is not responsible for delays caused by shipping carriers or customs authorities.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If an incorrect or incomplete address is provided, your order may be delayed, returned, or lost. Additional shipping charges may apply if a package must be re-shipped.

Lost or Stolen Packages

If your package appears to be lost during transit, please contact us at valevora@outlook.com, and we will work with the shipping carrier to help resolve the issue.

Valevora is not responsible for packages that are confirmed as delivered by the carrier but are subsequently lost or stolen.

Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery.

Include:

  • Your order number
  • A description of the issue
  • Clear photos of the damaged item and packaging

We'll review your claim and work to provide an appropriate resolution.

Contact Us

If you have any questions regarding shipping, please contact us at:

Email: valevora@outlook.com