Refund policy
Return Policy
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must:
- Be unused and in its original condition.
- Be returned in its original packaging.
- Include proof of purchase.
To request a return, please contact us at valevora@outlook.com.
Please do not send your purchase back without contacting us first. Returns must be approved before being sent, and we will provide the correct return instructions after reviewing your request.
Damaged, Defective, or Incorrect Items
Please inspect your order as soon as it arrives.
If your item is damaged, defective, or you received the wrong product, contact us within 7 days of delivery at valevora@outlook.com.
Please include:
- Your order number
- A description of the issue
- Clear photos of the item and packaging
We'll review the issue and work to provide a suitable solution.
Non-Returnable Items
For hygiene reasons, we cannot accept returns of products that have been worn or used.
We also cannot accept returns for:
- Gift cards
- Clearance or final sale items (if applicable)
Exchanges
We do not offer direct exchanges.
If you would like a different variation, please request a return (if eligible) and place a new order.
Refunds
Once we receive and inspect your returned item, we'll notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days.
Please note that your bank or credit card provider may require additional time to process the refund.
If more than 15 business days have passed since your refund was approved, please contact us at valevora@outlook.com.
European Union Customers
If your order is shipped to a country within the European Union, you may have the right to cancel or return your order within 14 days in accordance with applicable consumer protection laws.